46 In the context of marketing, the ‘four P’s’ are price, place, promotion and __________.
Which word correctly completes this sentence?
A Processes
B Production
C Product
(1 mark)

47 In relation to employee selection, which type of testing is most appropriate for assessing the depth of knowledge of a candidate and the candidate’s ability to apply that knowledge?
A Intelligence testing
B Personality testing
C Competence testing
D Psychometric testing
(2 marks)

48 A company has advertised for staff who must be at least 1.88 metres tall and have been in continuous full-time employment for at least five years.
Which of the following is the legal term for this unlawful practice?
A Direct discrimination
B Indirect discrimination
C Victimisation
D Implied discrimination.
(2 marks)

49 Gloria has the responsibility to work with selected management trainees in her organisation. Her objective is to help the trainees over the medium to long-term with their personal career development. Supporting and encouraging them to fulfil their potential is an integral part of her role. Gloria has no involvement in the technical content of the trainee managers’ work.
Which of the following roles does Gloria fulfil?
A Buddy
B Counsellor
C Mentor
D Instructor
(2 marks)

50 Gils is conducting an appraisal interview with his assistant Jill. He initially invites Jill to talk about the job, her aspirations, expectations and problems. He adopts a non-judgmental approach and offers suggestions and guidance.
This is an example of which approach to performance appraisal?
A Tell and sell approach
B Tell and listen approach
C Problem solving approach
D 360 degree approach
(2 marks)

41 According to Victor Vroom:
Force (or motivation) = _________ x expectancy
Which of the following words completes Vroom’s equation.
A Needs
B Valence
C Opportunity
(1 mark)

42 According to Handy’s ‘shamrock’ organisation model, which one of the following is becoming progressively less important in contemporary organisations?
A The permanent, full-time work force
B The part-time temporary work force
C The role of independent sub-contractors
D The role of technical support functions
(2 marks)

43 Which pattern of communication is the quickest way to send a message?
A The circle
B The chain
C The Y
D The wheel
(2 marks)

44 Poor quality lateral communication will result in which of the following?
A Lack of direction
B Lack of coordination
C Lack of delegation
D Lack of control
(2 marks)

45 Role playing exercises using video recording and playback would be most effective for which type of training?
A Development of selling skills
B Regulation and compliance
C Dissemination of technical knowledge
D Introduction of new processes or procedures
(2 marks)

36 Renata has attended a leadership development course in which she experienced a self-analysis exercise using the Blake and Mouton managerial grid. The course leader informed her that the results suggested that Renata demonstrated a 9.1 leadership style, which suggested that she is highly focused on achieving the objectives of the team.
What other conclusion may be drawn in relation to Renata’s leadership style?
A She maximises the involvement of her team
B She demonstrates little concern for people in the team
C She balances the needs of the team with the need to complete the task.
D She favours psychologically close managersubordinate relationships
(2 marks)

37 Jackie leads an established team of six workers. In the last month, two have left to pursue alternative jobs and one has commenced maternity leave. Three new staff members have joined Jackie’s team.
Which one of Tuckman’s group stages will now occur?
A Norming
B Forming
C Performing
D Storming
(2 marks)

38 Richard is a highly enthusiastic member of his team. An extrovert by nature, he is curious and communicative. He responds to new challenges positively and has a capacity for contacting people exploring anything new. However,his attention span is short and he tends to become less involved in a task once his initial interest has passed.
According to Belbin’s team roles theory, Richard displays the characteristics of which of the following?
A Monitor-evaluator
B Plant
C Resource-investigator
D Company worker
(2 marks)

39 Which one of the following statements is correct in relation to monetary rewards in accordance with Herzberg’s Two-Factor theory?
A Pay increases are a powerful long-term motivator
B Inadequate monetary rewards are a powerful dissatisfier
C Monetary rewards are more important than non-monetary rewards
D Pay can never be used as a motivator
(2 marks)

40 Which one of the following is a characteristic of a team as opposed to a group?
A Members agree with other members
B Members all have equal status
C Members arrive at decisions by consensus
D Members’ work in cooperation
(2 marks)